KRS 334.120: Complaints -- Procedure -- Disciplinary sanctions -- Prohibited

conduct.

(1) Complaints against licensed persons shall be handled by the board in the

following manner:

(a) Any person desiring to make a complaint against a licensee under this

chapter shall reduce the complaint to writing and file it with the board.

(b) The board may conduct an investigation into any complaint which the

board feels may constitute a violation of this chapter or the administrative

regulations promulgated thereunder.

(c) The board may require that the licensee file a statement or report in

writing as to the facts and circumstances concerning the complaint

together with other information, material, or data reasonably related

thereto.

(d) The board may request the assistance of the Attorney General in

connection with an investigation.

(e) The board may employ the services of a hearing officer to conduct

hearings, prehearing conferences, advise the board as to legal matters,

and provide other legal services deemed appropriate by the board.

(2) If the board determines the charges made in the complaint are sufficient to

warrant a hearing to determine whether the license issued under this chapter

shall be suspended, revoked, or subject to reprimand or fine, it shall conduct a

hearing in accordance with KRS Chapter 13B.

(3) The provisions of this chapter shall in no way limit the jurisdiction and authority

of the Attorney General to take any necessary action under the Kentucky

Consumer Protection Act, KRS 367.110 to 367.300.

(4) The board may suspend, revoke, or levy a fine not to exceed one thousand

dollars ($1,000), refuse to issue or renew any license for a fixed period of time,

place on probation, issue a written reprimand to a licensee, or any combination

thereof, based on a finding of the board after hearing that a person licensed

under the provisions of this chapter has committed any of the following acts:

(a) Change of personal name, corporate name, charter, entity, or partnership

name or composition to avoid the imposition of liens or court action;

(b) The conviction of a felony, or a misdemeanor, if in accordance with KRS

Chapter 335B. The record of conviction, or a copy thereof, certified by the

clerk of the court or by the judge in whose court the conviction is had,

shall be conclusive evidence of that conviction;

(c) Procuring of license by fraud or deceit practiced upon the board;

(d) Unethical conduct as defined by the board by promulgation of an

administrative regulation;

(e) Engaging in any unfair, false, misleading, or deceptive act or practice;

(f) Incompetence or negligence in the practice of selling or fitting hearing

instruments; or

(g) Violating any provision of this chapter or the administrative regulations

promulgated thereunder.