KRS 65.7640: Mobile telecommunications services -- Adoption of federal provisions --

Notification of service provider about errors -- Correction and refund --

Exhaustion of remedies.

As it relates, under KRS 65.7621 to 65.7643, to mobile telecommunications service s as

defined in 4 U.S.C. sec. 124:

(1) The provisions of 4 U.S.C. secs. 116 to 126 are hereby adopted and incorporated by

reference.

(2) If a customer believes that a tax, charge, fee, or assignment of place of primary use

or taxing jurisdiction on a bill is incorrect, the customer shall notify the service

provider about the alleged error in writing. This notification shall include the street

address for the customer's place of primary use, the account name and number for

which the customer seeks a correcti on, a description of the alleged error, and any

other information that the service provider reasonably requires. Within sixty (60)

days of receiving the customer's notification, the service provider shall either correct

the error and refund or credit all t axes, charges, and fees incorrectly charged to the

customer within four (4) years of the customer's notification, or explain to the

customer in writing how the bill was correct and why a refund or credit will not be

made.

(3) A customer shall not have a ca use of action against a service provider for any

erroneously collected taxes, charges, or fees until the customer has exhausted the

procedure set forth in subsection (2) of this section.