N.Y. Executive Law § 523-h: Duties of the director

§ 523-h. Duties of the director. The director shall:

1. provide administrative supervision and oversight to the ombudsmen;

2. establish procedures to ensure that the office of the ombudsman

services are made available to every youth residing in facilities

operated by the office;

3. coordinate meetings of the independent review board and the

activities of its members;

4. coordinate activities of the ombudsmen with the independent review

board and other units within the office;

5. fully participate in the policy development process of the office;

6. report to the independent review board, the commissioner, the

executive deputy of the office, other appropriate directors of the

office, the general counsel to the office and other appropriate office

staff, concerning the grievances and complaints of youth residing in

facilities operated by the office and the status of such grievances and

complaints on a periodic basis, but not less than once per quarter. The

report shall indicate whether a reported issue, complaint or grievance

has been resolved and the manner in which it was resolved, and the

status of implementation of recommendations or directives made by the

commissioner with regard to previously reported issues, grievances or

complaints; and

7. prepare a monthly report for the commissioner on the activities of

the office of the ombudsman. Such monthly report shall contain

statistical data and information indicating: the number of youth served

by the office of the ombudsman; the number and types of complaints,

grievances or issues brought to the attention of the office of the

ombudsman; the number of office facilities visited by the ombudsmen; the

number of investigations conducted by the ombudsmen; and the number and

nature of contacts made by the ombudsmen to persons or agencies external

to the office on behalf of youth residing in facilities operated by the

office.