N.Y. Public Service Law § 224-b: Cable bills

§ 224-b. Cable bills. 1. At the time service is initiated to a

residential customer and at least once a year thereafter, every

telephone corporation, as defined in subdivision seventeen of section

two of this chapter, and every cable television company, as defined in

section two hundred twelve of this article that provides cable service

to customers in New York shall provide its customers with a notice that

billing statements are available in a large print format. Upon written

request by a customer, every telephone corporation and cable television

company shall provide the customer's billing statements in large print

format no later than sixty days after the date upon which the request is

received by the telephone corporation and cable television company. The

provisions of this section shall apply only to printed statements. For

the purposes of this section, "large print" means a font size of sixteen

or larger to illuminate billing information.

2. Upon customer request, every telephone corporation and cable

television company shall provide copies of previous billing statements

and/or statements verifying that such person requesting the document is

a customer of such telephone corporation or television company.

Telephone corporations and television companies shall not impose any

fee, charge or surcharge for such requests.