Okla. Stat. tit. 27A, § 27A-2-3-104: Complaints program

A. The complaints program shall, in addition to the

responsibilities specified by Section 2-3-101 of this title, refer,

upon written request, all complaints in which one of the

complainants remains unsatisfied with the Department's resolution of

said complaint to an outside source trained in mediation.

Complainants and persons named in the complaint shall be made aware

that participation in the mediation process conducted by the outside

source is completely voluntary and confidential. Fulfillment of any

agreements reached in mediation shall be up to the parties of the

dispute. Participation in the mediation process shall not hinder or

interfere with any enforcement action taken by the Department.

Mediation may run parallel to any enforcement action. Participation

by a complainant in the mediation process shall not preclude such

complainants from seeking other relief provided by law.

B. The complaints program shall maintain a roster of certified

mediators which will be available to the public.

C. The complaints program shall document the outcome of

mediations to determine compliance with mediated agreements and for

documentation of program success.