Okla. Stat. tit. 36, § 36-1250.10: Enforcement - Standards of performance - Complaints -

Investigations.

A. The Insurance Commissioner may hire additional employees and

examiners as needed for the enforcement of the provisions of the

Unfair Claims Settlement Practices Act.

B. The Commissioner shall compile the information received from

an insurer pursuant to Section 1250.9 of this title in such a manner

as to enable him to compare it to a minimum standard of performance

which shall be promulgated by the Commissioner. If the

Commissioner, after such comparison is made, finds that the insurer

falls below the minimum standard of performance, he shall cause an

investigation to be made of said insurer as to the reason, if any,

for the substandard performance.

C. The Commissioner shall also provide for the receiving and

processing of individual complaints alleging violations of the

Unfair Claims Settlement Practices Act by both insurers who are

required to make periodic reports and those who are not required to

make such reports. If the Commissioner in his complaint experience

determines that the number and type of complaints against an insurer

do not meet the minimum standard of performance or are out of

proportion to those against other insurers writing similar lines of

insurance, the Commissioner shall cause an investigation to be made

of the insurer.