Okla. Stat. tit. 47, § 47-3-104: Service Oklahoma Operator Board

A. There is hereby created the Service Oklahoma Operator Board,

which shall be an advisory body to the Director of Service Oklahoma

and shall consist of nine (9) members who shall each serve a term of

two (2) years.

B. The membership of the Board shall be comprised as follows:

1. Two members appointed by the Governor;

2. Two members appointed by the President Pro Tempore of the

Oklahoma State Senate;

3. Two members appointed by the Speaker of the Oklahoma House

of Representatives;

4. One member who shall be a licensed operator, currently in

good standing with Service Oklahoma, who operates a Service Oklahoma

location in a county with a population of one hundred thousand

(100,000) or more, according to the latest Federal Decennial Census

data, who shall be appointed by the President Pro Tempore of the

Senate;

5. One member who shall be a licensed operator, currently in

good standing with Service Oklahoma, who operates a Service Oklahoma

location in a county with a population of less than one hundred

thousand (100,000), according to the latest Federal Decennial Census

data, who shall be appointed by the Speaker of the House of

Representatives; and

6. One member who shall be the Director of Service Oklahoma or

a person designated by the Director.

C. 1. Appointments to the initial Service Oklahoma Operator

Board shall be made within forty-five (45) days of the effective

date of this act.

2. The Director of Service Oklahoma shall make the initial

appointment to fill the position of chair of the Licensed Operator

Advisory Committee. This appointee shall only serve until the chair

of the Licensed Operator Advisory Committee is determined.

3. Each member shall serve at the pleasure of his or her

appointing authority and may be removed or replaced without cause.

4. Any member of the Board shall be prohibited from voting on

any issue in which the member has a direct financial interest.

D. The Board shall have the power and duty to:

1. Approve guidelines, objectives, and performance standards

for licensed operators;

2. Establish branding and physical standardization

requirements, with the input and recommendation of the Director of

Service Oklahoma;

3. Establish customer service metrics, analysis, and

improvement processes for licensed operators, and processes for

termination of licensed operators for failure to comply with the

customer service metrics, with the input and recommendation of the

Director of Service Oklahoma;

4. Make recommendations to the Director of Service Oklahoma on

all matters related to licensed operators;

5. Assist Service Oklahoma in conducting periodic reviews

related to the goals, objectives, priorities, and policies related

to licensed operators; and

6. Establish rules and qualifications for members of the

Licensed Operator Advisory Committee.

E. The Board shall hold meetings as necessary at a place and

time to be fixed by the Board. The Board shall elect, at its first

meeting, one member to serve as chair and one member to serve as

vice-chair. At the first meeting in each calendar year, the chair

and vice-chair for the ensuing year shall be elected by the Board.

Special meetings may be called by the chair or by four members of

the Board by delivery of written notice to each member of the Board.

F. A majority of the members of the Board shall constitute a

quorum for the transaction of business and taking any official

actions. Official action of the Board shall require a favorable

vote by a majority of the members present.

G. Members of the Board shall serve without compensation but

shall be reimbursed for expenses incurred in the performance of

their duties in accordance with the provisions of the State Travel

Reimbursement Act.

H. The Board shall act in accordance with the provisions of the

ny official

actions. Official action of the Board shall require a favorable

vote by a majority of the members present.

G. Members of the Board shall serve without compensation but

shall be reimbursed for expenses incurred in the performance of

their duties in accordance with the provisions of the State Travel

Reimbursement Act.

H. The Board shall act in accordance with the provisions of the

Oklahoma Open Records Act and the Administrative Procedures Act.