Utah Code § 69-2-204: Public safety answering point 911 call processing standards.

(1) As used in this section:

(a) "Transfer rate" means the percentage of 911 calls that are:

(i) received by a public safety answering point during a fiscal year; and

(ii) transferred to another location in the state.

(b) "Transfer rate" does not include transfers from a public safety answering point to:

(i) 988 services;

(ii) poison control; or

(iii) until July 1, 2029, transfers to a public safety answering point or dispatch center managed by the Department of Public Safety.

(2) A public safety answering point shall:

(a) maintain a transfer rate that is no more than 2%;

(b) answer:

(i) 90% of all 911 calls within 15 seconds; and

(ii) 95% of all 911 calls within 20 seconds;

(c) adopt and implement the statewide CAD-to-CAD call handling and 911 call transfer protocol adopted by the Utah Communications Authority board under Section 63H-7a-204;

(d) participate in the Utah Communications Authority's annual interoperability exercise; and

(e) maintain designation as an emergency medical service dispatch center in accordance with Section 53-2d-403.