11VAC5-41-170: When prize shall be claimed from the agency

A. The agency will pay prizes in any of the following circumstances:

1. If a retailer cannot validate a claim that the retailer otherwise would pay, the ticket holder shall present the original signed ticket to any agency office including the agency's headquarters or mail the signed ticket to the agency's headquarters;

2. If a ticket holder is unable to return to any retailer to claim a prize that the retailer otherwise would pay, the ticket holder may present the original signed ticket at any agency office or mail the signed ticket to the agency's headquarters;

3. If the prize amount is more than $600, the ticket holder may present the original signed ticket at any agency office or mail the signed ticket to the agency headquarters; or

4. Where an electronic entry or an electronic record of a ticket is permitted, a presentation of a physical ticket may not be required to claim a prize.

B. The agency may require a claim form.

C. A player shall bear all risk of loss or damage by sending the ticket through the mail.