11VAC5-80-80: Corporate responsible gambling policies

A. A permit holder's website or mobile application shall prominently publish a responsible gambling logo in a manner approved by the director and shall direct a player to the permit holder's responsible gambling page.

B. A permit holder's website or mobile application shall contain, at a minimum, the following:

1. A prominent message that provides the toll-free number for the National Problem Gambling Helpline for individuals to use if the individuals suspect they or someone they know may have a gambling problem; and

2. A clear statement of the permit holder's commitment to responsible gaming and problem gambling prevention.

C. A permit holder shall maintain a corporate policy on responsible gambling that addresses the following:

1. Corporate commitment to responsible gambling and problem gambling prevention;

2. Responsible gambling strategy with defined goals;

3. Senior executive staff members are accountable for responsible gambling policies and programs;

4. Responsible gambling programs are embedded across all activities of the organization;

5. Methods for tracking levels of understanding and implementation of responsible gambling practices across its organization; and

6. Measures to ensure staff understand the importance of responsible gaming and are knowledgeable about staff roles and the company's expectations of their actions. Such measures should include:

a. Corporate responsible gambling policies are explained to employees along with local (e.g., site-specific) codes of practice, self-ban procedures, and regulations;

b. All staff are trained about problem gambling and its impact as well as key responsible gambling information;

c. All staff are trained on skills and procedures required of them for assisting players who may have problems with gambling;

d. All staff are trained to avoid messages that reinforce misleading or false beliefs;

e. All staff are trained upon hiring and are retrained regularly;

f. Objectives are clear and accessible, training accommodates different learning styles, and material is tested or reviewed with staff;

g. A formal evaluation process is in place; and

h. Reasonable efforts are made to ensure that the training program or evaluation is informed by evidence-based research.