Virginia regulations · Through 2026 Regular Session (effective July 1, 2026)

20VAC5-428-50: Emergency trouble report response

Where this section sits in the code

Title 20. Public Utilities And Telecommunications
Agency 5. State Corporation Commission
Chapter 428. Rules Governing Local Exchange Telecommunications Carrier Retail Service Quality

A. A LEC shall accept, acknowledge, and record trouble reports of an emergency nature at all times through automated or live means.

B. A LEC shall take immediate action to clear trouble reports of an emergency nature.

Collected 2026-09-14T04:53:32Z. Source file · JSON