GroundRules
20VAC5-430-50: Complaints
Where this section sits in the code
- Title 20. Public Utilities And Telecommunications
- Agency 5. State Corporation Commission
- Chapter 430. Rules Governing Designation of a Commercial Mobile Radio or Cellular Telephone Service Provider as an Eligible Telecommunications Carrier
Each ETC shall designate a point of contact for the handling of customer complaints received by the commission. When contacted by a member of the commission staff regarding a customer complaint received by the commission, the ETC shall provide the commission staff a written response within 24 hours confirming contact with the customer and describing the plan for addressing the customer's complaint. The ETC shall provide commission staff a written confirmation when the customer complaint is resolved.
Collected 2026-09-14T04:53:32Z. Source file · JSON