Va. Code § 51.5-168: Rights of clients

The Commissioner shall establish written standards governing the rights of clients of services provided by public or private agencies in accordance with § 51.5-161. Each such public and private agency shall educate clients and staff regarding those rights and shall provide a procedure to fairly and impartially resolve conflicts and complaints about alleged violations of those rights. Each such agency shall make referrals consistent with the provisions of 29 U.S.C. § 732.1985, c. 421, §§ 51.01-29, 51.5-29; 1992, c. 755; 2012, cc. 803, 835.