GroundRules
45 CFR 98.32: Parental complaints.
Where this section sits in the code
- Title 45—Public Welfare
- SUBTITLE A—Department of Health and Human Services
- SUBCHAPTER A—GENERAL ADMINISTRATION
- PART 98—CHILD CARE AND DEVELOPMENT FUND
- Subpart D—Program Operations (Child Care Services)—Parental Rights and Responsibilities
The State shall:
(a) Establish or designate a hotline or similar reporting process for parents to submit complaints about child care providers;
(b) Maintain a record of substantiated parent complains;
(c) Make information regarding such parental complaints available to the public on request; and
(d) The Lead Agency shall provide a detailed description in the Plan of how:
(1) Complaints are substantiated and responded to, including whether or not the State uses monitoring as part of its process for responding to complaints for both CCDF and non-CCDF providers; and,
(2) A record of substantiated complaints is maintained and is made available.
Collected 2026-08-27T02:26:21Z. Source file · JSON